Frequently Asked Questions:
How long will it take to receive my custom-made tallit?
We take great care in making your tallit with the utmost quality, efficiency and kedusha! Our tallits are hand made and custom made so they can take anywhere from 6 to 8 weeks to make and ship your order. If there are any delays, we will notify you immediately and the approximate date of when you will receive it.
Do you offer returns or exchanges?
We hope that you will be completely satisfied with your order. If for any reason you are not satisfied, we apologize in advance and assure you we will work with you to rectify the matter. We offer a 100% satisfaction guarantee but if you are not fully satisfied, we will give you a full refund, minus the shipping costs. We will not accept any returns of items that have been used or used in an inappropriate way. You will have up to 2 weeks to initiate a return once you have received your order and all items must be in their original condition, have their original tags and be initiated by the original buyer. Please contact us as soon as you decide to make a return so that we can work with you to quickly assess and rectify the matter with you!
How do customizations work?
Whether you have a specific design in mind or special colors or sizing you would like, just contact us and we will do our best to create exactly what you are wanting. If you email us or leave a voicemail, please allow us to respond to you within 24 hours. During Jewish holidays or Sabbath, we will be closed. Please see our hours of operation.